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You can contact us by phone (0117 9276527) during opening hours, or otherwise leave a message.

Our opening hours:

  • Monday: 11.00 - 5.00
  • Tuesday: 11.00 - 5.30
  • Wednesday: 11.00 - 5.30
  • Thursday: 11.00 - 5.30
  • Friday: 11.00 - 5.00
  • We are closed on Saturday and Sunday

Conditions of Use

Our offers and prices are correct as published, however, they cannot be guaranteed. Offers are limited to while stocks last and subject to change without prior notice. While we make every effort to ensure the accuracy of information, errors and omissions are excepted.

Shipping and Returns

We aim to dispatch all orders within 2 working days of receipt of your order. Parcels are normally dispatched using Royal Mail first class post to the UK, by Royal Mail International Tracked and Signed to Europe. Orders sent out via first class post should usually arrive within 5 working days of leaving our dispatch centre, but please allow up to 28 days for delivery.

Shipping Rates

Weight, up to: UK Europe
100g £3.95 £8.70
250g £3.95 £9.20
500g £3.95 £10.65
750g £3.95 £11.60
1000g £3.95 £13.00
1250g £6.00 £14.05
1500g £6.00 £15.45
1750g £6.00 £15.95
2000g £6.00 £17.15
5000g £16.00 £20.00

Returns

If you wish to return any product to us for any reason please email within 10 days of receipt of your goods, to obtain a Returns Number which must be quoted on your return package.

For further details on UK orders and shipping, please contact us by telephone on 0117 9276527

Privacy Notice

Urban fringe Dispensary acknowledges that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Urban Fringe Dispensary, you are accepting the practices described in this Privacy Notice.

What Personal Information do we gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Urban Fringe Dispensary. Here are the types of information we gather:

Information You Give Us:

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications:

To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please let us know and we will simply remove your details from our contact database.

Do we share the Information we receive?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Your Information?

Your information is stored in a secure database, except credit and debit card information which is not stored any where within our database or sites, payment is made using a third party merchant SagePay. They are responsible for your details and use high security connections SSL, if you have any concerns or enquiries about your credit or debit card details then please contact the payment merchant.


Conditions of Use, Notices, and Revisions

If you choose to visit Urban Fringe Dispensary, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the title bar at the top of the page, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Urban Fringe Dispensary. As a result of those actions, you might supply us with such information as your name, address, and phone numbers.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff, contact details at the bottom of this page.

Main Points:


  • We aim to dispatch goods within 2 days of receiving your order.
  • We do not despatch goods to the USA
  • If you wish to return a product please email us within 10 days of receipt in order to receive a returns number.
  • We undertake to do every thing we can to protect the information you give us, and will not use this data inappropriately.

Company details and legal address:

  • Max Drake Medical Herbalist Ltd. t/a Urban Fringe Dispensary.
  • 58 Colston Street
  • Bristol
  • BS1 5AZ
  • UK
  • Company number: 3331414